Chanceford Hall Guest Policies

RESERVATIONS & PAYMENT

Chanceford Hall is delighted to be able to extend our best rate when booking directly with us. You may book through our website or by calling us at 410-632-2900. We accept Visa, Mastercard, American Express, Discover

 

CHECK IN / CHECK OUT

Check-in is from 3:30pm until 7:30pm. To make arrangements for a later arrival, contact the innkeeper. Unreasonably late check-ins will incur a fee. Check-out is 11:00am. No early check-in or late check-out requests will be granted in order to allow sufficient time to sanitize and turn-over each room for the next guest. We appreciate your understanding.

 

MINIMUM STAY REQUIREMENTS

We are delighted to offer no minimum stay requirements at this time. Occasionally, our guest policies are subject to meet the changes in business needs.

 

VISITORS

Currently, it is Chanceford Hall policy that only registered guests have access to our establishment without prior consent from the innkeepers. Please make arrangements ahead of time if you will be having guests over that are not registered to your room.

 

CHILDREN

As a family-owned establishment with children living on property, we welcome families with well-behaved children to stay with us at Chanceford Hall. We have 3 guest rooms that can accommodate families totaling 3-4 guests. For their safety, children must stay with their parents at all times while on property. We have an array of games and books that you are welcome to enjoy either in the common areas or in your room while staying with us. Please ensure these are returned in the same condition before leaving property.

 

PETS

Chanceford Hall does not accommodate pets at this time. Please ask about local kennel facilities that can assist with boarding your pet while you stay with us. We appreciate your understanding.

 

SMOKING

Chanceford Hall is a non-smoking establishment. Smoking is not permitted in any guest room or indoor common area; this includes e-cigarettes and vaping. There are designated outdoor smoking areas available. Please respect this historic property when smoking outside and do not leave cigarette butts on the ground. A cleaning fee will be incurred for smoking in a non-smoking area.

 

DAMAGES

Guests are responsible and will be charged for damages that occur to their room and items in their room during their stay. This includes linens, towels, furniture, furnishings in addition to other decorative items. No open flames are permitted, including candles. No items should be removed from individual’s rooms or from Chanceford Hall; this is considered theft and  we will have to seek legal action for reimbursement, recovery and prosecution. If there has been any type of spill or accident in the room, please make the innkeepers aware immediately so it can be addressed to avoid permanent damage and you can avoid damage charges being assessed.

A $50 fee will be assessed for lost keys.

 

QUIET HOURS

Chanceford Hall recognizes quiet hours between 10:00 pm and 7:00 am to be mindful of other guests that may be sleeping, reading, or relaxing in their rooms. Please keep this in mind when entering or leaving the property so everyone will have an enjoyable stay.

 

STAIRS

Chanceford Hall was built in 1759 and is accessible by stairs at all entrances. We have one guest room on the first floor and 3 guest rooms on the second floor. Please keep this in mind when booking your stay with us.

 

POLICY CHANGES

Chanceford Hall policies are subject to change. Please review our terms of service.

Cancellation Policy

Due to the small size of our property, we are severely impacted by untimely cancellations therefore we strictly follow our cancellation policy. Travelers who cancel at least 14 days before check-in will get back 100% of the amount they've paid. If they cancel between 7 and 14 days before check-in, they'll get back 50%. If you cancel your reservation within 7 days of your arrival date, your reservation will be charged in full and is fully non-refundable, regardless of the circumstances, and will only be reimbursed if we are able to rebook your room for your dates, less a 15% processing fee. Reducing the length of your stay or departing early is considered a cancellation.

Multi-room bookings, special events and holiday's require a 14 day cancellation notice.  You have until 14 days prior to your arrival to cancel or move your reservation.  We will refund your deposit less a 15% processing fee.  If you cancel your reservationw within 14 days of your arrival date, your reservation will be charged in full and will only be reimbursed if we are able to rebook your room(s) for your dates less the 15% processing fee.

 

Holiday include: the weekends surrounding Valentine’s day, Easter, Memorial Day weekend, the week surrounding the 4th of July, Labor Day weekend, Thanksgiving week, Christmas week, New Years Eve & New Years Day.